Answers to Frequently Asked Questions

*The mode of operation of the exchange service?
Our service operates 24 hours a day, 7 days a week.

*How can I track the status of my request?
You can find out the status of your request in the "My requests" section of my profile. In addition, information on the status of the request will automatically be sent to the email address that you specified when you made the exchange request.

*Registration required for the exchange
No registration is required for the instant exchange.

*Do I need to be verified to exchange?
No verification is required for the exchange.

*Do I need to verify my card to exchange it?
Our exchange rules do not require card verification for the exchange.

*How long will the exchange take?
Once you send the funds to the escrow account, the exchange will be completed and the funds will be sent to the recipient's details within 1-2 minutes.